bji999 Privacy Policy

Data Collection

We collect various types of information for the purpose of registration and service delivery on the bji999 platform. The types of information collected are described below:

1.1 Information You Provide Directly

When you create an account on bji999, make a deposit, or submit a withdrawal request, you provide us with the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and contact details
• Preferred payment method (information related to bKash, Nagad, Rocket, or Upay accounts)
• Identity verification documents (as part of the KYC process)
• Your chosen password for security

1.2 Automatically Collected Information

When you use our Platform, certain information is collected automatically:

• IP address and device identification information
• Browser type, version, and operating system
• Time and duration of visits to the Platform
• Pages visited and browsing path (Session logs)
• Data obtained from cookies and similar tracking technologies

1.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may receive a limited amount of identity-related information from authorised third parties. Such information is used solely for security and compliance purposes.

Purpose of Data Use

bji999 uses the collected information for the specific purposes below. We do not use any information beyond these purposes:

2.1 Account Management and Service Delivery

• Ensuring account creation, verification, and secure login
• Processing deposits and withdrawals
• Managing bonuses, cashback, and promotional offers
• VIP programme and rewards management

2.2 Security and Compliance

• Preventing fraud, money laundering, and illegal activity
• Age verification (confirming 21+)
• Implementing responsible gambling policies
• Meeting legal obligations

2.3 Service Improvement

• Analysing and improving user experience
• Identifying and resolving technical issues on the Platform
• Statistical analysis for the development of new games and features

2.4 Communications

• Sending important transaction-related notifications
• Providing customer support (via 24/7 live chat and email)
• Sending security-related alerts

Data Storage and Protection

To ensure your privacy and data security, bji999 applies the highest industry-standard technical and organisational measures. Our protective steps are described in detail below:

3.1 Encryption and Network Security

All data is transmitted and received via SSL (Secure Socket Layer) encryption. Our servers are operated in secure data centres where unauthorised access is fully controlled. Payment information is stored at the highest level of encryption.

3.2 Access Control

Your personal information can only be accessed by authorised personnel and only when required for professional duties. All staff are bound by strict confidentiality agreements.

3.3 Data Retention Period

Your information may be retained for as long as your account is active and, after account closure, for the period required to meet legal obligations. Unnecessary information is deleted by secure methods.

Data Sharing and Third Parties

bji999 never sells your personal information or transfers it to unauthorised third parties for commercial purposes. Information may be shared in the limited circumstances below:

4.1 Payment Processors

To complete deposit and withdrawal processes, we work with authorised payment platforms such as bKash, Nagad, Rocket, and Upay. These organisations receive only the information necessary to complete transactions and are governed by their own privacy policies.

4.2 Identity Verification Services

Limited information may be shared with authorised verification service providers to complete the KYC (Know Your Customer) process. This process is essential for the security of our Platform.

4.3 Legal Obligations

Disclosing information to relevant authorities as part of a court order, lawful investigation, or other legal process may be part of our legal obligations.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such cases we will notify users in advance and the protections of this Policy will continue to apply.

Cookies and Tracking Technologies

bji999 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the Platform.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the Platform. Login sessions, security tokens, and similar items fall under this category.
• Analytics Cookies: Used to understand how users interact with the Platform. This information is completely anonymous.
• Preference Cookies: Used to remember your language preference and other personalised settings.

5.2 Cookie Controls

You can accept or decline cookies by changing your browser settings. However, disabling essential cookies may cause some important features of the Platform to not work correctly.

Your Rights

As a bji999 user, you have the following rights over your own information:

6.1 Right of Access

You can find out at any time what information we hold about you. To make a request, send an email to [email protected] or contact us via live chat.

6.2 Data Correction

If any of your stored information is incorrect or needs to be updated, you can request a correction. Updates to your name, contact details, and similar information are possible.

6.3 Request for Data Deletion

You can request that your information be deleted. However, in cases of legal obligations or active disputes, it may not be possible to delete all information immediately.

6.4 Data Portability

You can request to receive information related to you in a structured and commonly usable format.

6.5 Opting Out of Marketing Communications

You can opt out of receiving promotional emails or messages at any time. Messages related to account security and transactions will still be sent.

Protection of Minors

The bji999 platform is only for individuals aged 21 or older. We do not knowingly collect any information from minors.

Our account verification process plays an effective role in confirming age. If we learn that a minor has registered, that account will be closed immediately and the collected information will be deleted.

Policy Changes

bji999 reserves the right to update this Privacy Policy periodically. We will notify users of any significant changes.

8.1 Change Notification

If there is a notable change to the Policy, we will display a notification on the Platform or send a notice to your registered email address.

8.2 Continued Use

If you continue to use the Platform after a revised Policy has been published, this will be considered as your agreement to the new Policy.

International Data Transfers

Our servers and service infrastructure may be located in various countries. Your information may be transferred to and stored outside Bangladesh. In such cases we ensure that the standard of data protection meets the criteria described in this Policy.

Appropriate contractual safeguards are applied to ensure maximum protection in the case of international data transfers.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through the following: